mStart Powers Network Insight with Entuity
案例研究
概述
成立于2010年, mStart是一家领先的IT公司，专注于为亚得里亚海地区的企业提供MSP十大赌博正规老平台. 它的总部设在克罗地亚，并在斯洛文尼亚等国设有办事处, 塞尔维亚, 黑山共和国, 和波黑. 作为在全球拥有100多家公司的Agrokor集团的一部分，mstart还提供集团的所有技术需求. mStart为各行各业的企业提供最先进的软件解决方案和十大赌博正规老平台，例如:农业, 制造业, 零售, 批发, 和分布. Over 340 mStart IT professionals provide technical expertise, including the latest in e-commerce and payment transactions, 确保我们的60多家客户成功实现当今的数字化转型.
- Customer Details: Privately held, 340+ Staff members, 60+ 客户
- Network Management Software: Entuity
- Entuity Customer Since: November 2018
The Evolving Role of the MSP
To help their clients keep up-to-date on new IT technologies, MSPs today are evolving to be more than just service providers. 一个创新和进步的MSP可以确保他们的客户保持竞争力，同时取得商业成功. mStart优秀的IT专业人员随时准备帮助他们的客户了解新技术的价值，以及如何同时帮助他们的最终用户从中获得最大收益.
To achieve this new consultative status, mStart意识到他们的网络管理工具包不能有效地推动他们前进. Using multiple unintegrated, older software solutions did not allow for an efficient management platform. Separate network monitoring tools created more work because they were not integrated, and key information could not be shared from one product to another. 例如, 与配置管理解决方案共享故障管理细节是不可能的, making it more difficult to quickly see where the root cause of an issue was found
业务需求
概述了他们的主要挑战，使mStart调整了他们想要如何处理网络管理，以扩展他们可以提供的十大赌博正规老平台. The areas they regarded as necessary to address for this business plan included:
- Replace their three key separate network management tools—fault, configuration management and network monitoring with an all-in-one solution. Consolidating their tool set would immediately deliver more visibility, agility and an efficient way to manage
- mStart客户群的快速扩展需要MSP网络管理功能集，以适应更快的入门速度, proactive problem detection, SLA指标, 用于分段客户机的多租户，以及轻松添加新技术和设备支持的能力
- 结合网络和应用程序路径管理的最佳实践—添加结构化管理策略以增强客户的网络管理.
- Real-time views and analytics ensuring outstanding service delivery to their clients.
Choosing the best fit for mStart and its growing customer needs—Entuity
After a comprehensive selection process that included a number of software products, Entuity (ENA) was chosen by the mStart IT team. “我们的两个首要任务是，新的解决方案巩固了我们的监控工具，它是真正的用户友好的,克里斯蒂安·西克说, Head of the network department at mStart. “Entuity Network Analytics通过其完全集成的解决方案提高了我们的运营效率. 例如, 我们可以比较配置和库存管理模块的配置，这有助于我们自动确定配置更改的位置. This has vastly reduced the time spent on manual, repetitive tasks allowing us to become a proactive IT consultant to our 客户.”
结果
Client Onboarding—Creating the Best Initial Customer Experience
Driving new business means streamlining the MSP client onboarding process enabling a fast, smooth transition into mStart’s environment for a solid initial customer experience. 入职还必须包括处理客户各种业务需求的方法. No two enterprises are alike. 使用Entuity, mStart只需添加新的客户端，并为每个客户端定制必要的内容. 例如, taking advantage of Entuity’s SLA performance metrics, which are critical when it comes to validating MSP services to clients, mStart creates a set of custom reports for each client. 这使他们能够准确和透明地了解他们的十大赌博正规老平台是如何执行的, 哪里可以改进，并为他们提供相关数据，为未来的IT需求提供基线.
Equipping mStart 客户 with the tools to be successful—Valuable Analytics, End-to-End Visibility and Management Best Practices
访问实时性能指标和拓扑图也是重要的MSP先决条件. Entuity支持通过多租户管理多个企业，并自动更新网络拓扑地图，允许mStart客户端在任何给定时间完全了解网络上发生的事情. Topology maps can show where there have been changes—for instance, there are rogue devices being added to the network affecting performance? Entuity的实时分析为mStart提供了可见性，为个人客户推荐最佳商业决策.
“我们发现，为我们的客户创建一套使用ENA的最佳实践可以帮助他们了解IT管理流程，并提供可靠的策略来保持网络的最佳运行. IT是不可预测的，这就是为什么有一个计划来记录每个客户的网络和相关十大赌博正规老平台是很重要的,克里斯蒂安说. “ENA的SurePath模块为我们提供了另一种策略，以确保应用程序的性能不受网络的影响. 客户机现在可以看到关键应用程序的数据在网络上来回传输的位置以及哪里存在问题. The addition of ENA SurePath ensures that, 例如, 电子商务应用程序运行平稳，性能不佳不会影响销售收入.”
mStart正在利用许多创新的Entuity功能，帮助确保为客户提供可靠的网络性能. 例如，可定制的报告显示可以显著节省硬件成本的数据. 使用Switch Post连通性和容量报告可以帮助您在购买额外设备之前确定可用容量. 客户不仅可以获得可靠的网络性能，还可以更好地监控资本支出成本，从而实现明智的预算支出和规划.
mStart Powers Network Insight with Entuity for Continued Growth
mStart is making their MSP expansion business plan a reality with Entuity. Entuity使mStart团队能够通过高效的网络管理和提供IT十大赌博正规老平台来实现这一愿景，使他们的客户在进入数字世界时保持竞争力. Providing their 客户 with contemporary solutions that scale quickly, 以及, 准确的分析, 卓越的十大赌博正规老平台交付和创新的MSP功能集，可以反映客户的独特需求, Entuity is the foundation of mStart’s growing MSP business. 首先，我们肯定会继续成为亚得里亚海地区寻求外包IT功能的公司值得信赖的合作伙伴. Their innovation, functionality, and expertise is the hallmark of a successful MSP. Learn more about Entuity and see how this highly-acclaimed enterprise network management software can help your organization today!
关于Entuity
Embracing the digital worldview, Entuity provides digital network analytics for the changing enterprise. 我们的高度自动化, 统一, enterprise-class solution puts deep network insight at your fingertips, frees IT staff to focus on strategic projects, and easily integrates with major framework environments. Entuity’s support and services teams are frequently praised for their rapid response, networking expertise and involvement in special engagements.